Frequently asked
Good answers
make good choices.
A quick guide to products, installation, warranty and getting in touch with our team.
The essentials
Everything you
want to know.
Can't find the answer here? Our team can help you choose a protection option for your exact device.
Talk to the team ↗Which devices do you support?
We support smartphones, Fold and Flip devices, and tablets up to 16 inches. Tell us your exact model so we can confirm the best fit.
How do I choose the right protection?
TPU Film is a dependable everyday option. UV Silicon and Ceramic options add a more advanced installation and finish, while 9H Plexiglass is our flagship protection choice.
How long does installation take?
Installation time depends on the device and the protection selected. Contact the nearest store or WhatsApp us before visiting for the latest guidance.
What does the warranty cover?
Warranty terms, replacement count and eligibility depend on the product and plan selected. Coverage is tied to the original device and cannot be transferred to another phone.
Can I use cashless payment?
Yes. NakedGlass accepts cashless payments including contactless payment, PayNow, credit or debit cards, Alipay and WeChat Pay where available.
Where can I claim a replacement?
Contact the Support Team first so they can confirm your coverage and guide you to the right NakedGlass location.
Do you offer family packages?
Yes. Family packages are available for multiple phones and tablets, starting from $98 based on the current customer brief.